Traffic Data

Which are according to you the probabilities so that I work with this company aujourdhui… go, are honest… there is no same if the customer service recontacts me, is excused in all the directions. This example shows well the importance of the email for a company. It is possible to have a beautiful site, a good commercial step, good products or services but if the quality of response by email is null, it is the suicide ensures!

I begin each one of my days by reading my email by giving an answer has each email by asking for one. If the required mail that I gather additional information, I answer of following the customer and him says that I will recontact it later having has to gather information to be able to answer correctly has his question. I classify at once the letter in a specific repertory, a repertory or I can have put emails asking for a more detailed answer. In the same way, if there is a person has to contact to obtain information, I write to him before passing to the next message has to read. I know, this manner of managing his mail can take much time, it is completely exact and yet, it is necessary. I pass generally more than three hours each morning has to read my mail, to answer correctly, it to classify and all it. I give the greatest priority to the email, I occupy myself some same before listening to the messages on my answering machine.

To tell the truth, I will prefer to completely manage my business via the email and not to have has to work with the telephone. Most of the time, people who take time to invite me to have additional information it did after having seeks my number on the pages of the Web site… While seeking more, I am on they would have finds the answer has their questions. I carried out how much the human beings like to treat by telephone, Ca personalizes the relation, it is easier to know if a person can what she speaks or not, create an opinion on the way in which the company by the way is geree in which the answers are made on the telephone… I think that what is made by telephone, yesterday and aujourdhui, will be done more and more by email in the months, the years has to come. Make answer has your emails your very first priority!